Please read it carefully before completing your order as it explains your rights with regard to your purchase, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.
General Terms
In case you have technical issues with the JJSPY application, which cannot be fixed by JJSPY customer support, you may be eligible for a full refund in accordance with the Refund Policy outlined below. However, we are convinced that most of the claims for refund may be avoided if you accept professional help from our customer support. To contact customer support please write to [email protected] and get a reply in 24 hours.
Refund Conditions
Subject to this Refund Policy, you may be eligible to receive a refund within 7 days following the day of your purchase provided your reasons don’t contradict the Refund Policy conditions outlined below.
No refunds can be issued to a user for the following reasons:
- If 30 days have passed since the date of purchase.
- The customer does not have access to the target phone.
- The customer does not follow the installation guidelines provided by our customer support or refuses to update the application after the technical issues have been resolved successfully.
- If the target phone is not the property of a user or if a user does not receive the consent of a target phone owner to install the JJSPY application or if the user has forgotten the word pass to unlock it.
- For personal reasons (I changed my mind, I made a purchase by mistake, the application was not used, etc.).
- The target phone doesn’t have Internet access any longer (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.).
- If the customer is unwilling or unable to perform necessary troubleshooting steps.
Your refund may be issued only once. If you buy another JJSPY order at a later time, it cannot be submitted to the same request for reimbursement.
Refund Procedure
You can send your refund request to [email protected]. We will reply to you within 24 hours. We do not accept refund requests made in any other way.
Chargeback
In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by us) in connection with your purchase of any subscription plan(s), you agree that we may suspend access to any and all accounts you have with us. Account’s reactivation is processed at our discretion and only after our receipt of the unpaid purchase(s). Charges for the service(s) which use our credit card payment processor will be identified on your credit card statement. Fees, incurred as the result of chargebacks or other payment disputes brought by you, your bank, or a Payment Provider, and disputes that require accounting or legal services shall be covered by you.